William Buck, more than advisors: We understand that exceptional advice comes from passionate people who thrive in an environment where they feel empowered to shape outcomes. That's why at William Buck, we've created what we like to call the 'Goldilocks' model – a top ten performing business that's just the right size to ensure every employee has a tangible impact.

William Buck is the perfect place to start, grow or take your career to the next level. Be part of a dynamic team that prides itself on delivering advice that makes a difference.

Description of the role: We’re seeking a Senior IT Analyst to join our IT team. In this role, you will deliver Level 2 technical support across end-user, infrastructure, and application environments, resolving complex issues and contributing to service improvement and team knowledge.

What makes you ‘just right’:

• 3–5 years’ experience in IT Support or Systems Administration, with exposure to infrastructure and application environments.
• Proven ability to resolve complex technical issues and perform root cause analysis.
• Experience working in fast-paced environments, prioritising tasks and managing critical incidents.
• Ability to support senior stakeholders with professionalism and discretion.
• Familiarity with the Microsoft 365 ecosystem, identity and access management (SSO/MFA), and ticketing systems.
• Exposure to cloud platforms and security operations, with a willingness to develop further.

What your day might look like:

• Administer and support Microsoft 365 services (Exchange Online, Entra ID/Azure AD, Intune), resolving complex identity, email, access, and device compliance issues.
• Manage endpoint and mobility services via Intune, including device onboarding, policy enforcement, application deployment, and troubleshooting across Windows and mobile platforms.
• Act as the escalation point for complex incidents from the Service Desk, performing advanced troubleshooting across infrastructure, servers, networks, and applications, and coordinating with internal teams and vendors as required.
• Support and troubleshoot user onboarding and offboarding processes, including account provisioning and deprovisioning issues.
• Maintain high standards of ticket documentation, resolution quality, and user communication.
• Contribute to problem management and root cause analysis, working with internal teams and vendors to prevent recurring incidents.
• Participate in IT projects and gain exposure to security and cloud infrastructure initiatives.
• Provide IT support to senior management and executive stakeholders when required.

What makes us ‘just right’:

• Flexible working to help you balance work and personal responsibilities.
• Free company provided Salary Continuance insurance.
• In-House Psychologist.
• Extended EAP to support you and your eligible family members.
• Bi-Monthly Colleague Lunch.
• Dress for your day.
• Social Club events.
• Run Club.
• Working in a vibrant and collegiate culture where your contribution is valued.

More about us:

William Buck is a leading network of Chartered Accountants and business advisors, established in 1895, with over 140 partners and 1,100 professional staff across 10 offices in Australia and New Zealand, focusing on deeply understanding clients’ needs and tailoring solutions that go beyond traditional accounting and advisory services.

If you want to join a company where friendships are forged and careers made, then come on over to a place that's delivering more than just advice.

Diversity, equity and inclusion statement:

William Buck is committed to creating an inclusive workplace where diverse perspectives are celebrated, and everyone feels valued.

Prior to the next step in the recruitment process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment process.